SERVICE & AFTER MARKET FOR GANTRY ROBOTS

– from all suppliers

ROBOT GANTRY DENMARK offers a “Service Level Agreement” and a 24/7 service hotline.

Valid for both gantry robots and complete end of line handling / packing systems.

Our service call number will be standing by and answered by a Software Engineer.

If the employee on duty is not able to solve the problem immediately, he has the possibility to go on-line with the control system and trouble shoot remotely (if such facilitates are available)

SERVICE AGREEMENTS

PREVENTIVE

Yearly visit from service technician including:

  • Stock validity check to secure that every factory has all necessary and critical spare parts ind stock
  • Check of basic condition settings
  • Check of overall condition of installation
  • Check of maintenance level
  • Training refreshment
  • 8 hours free for:
  1. upgrade of drawings and software incl. back-up (software stored according to customer guideline)
  2. Mapping of installed base – Gap analysis of changes from customer standard and update to installed base register to be communicated to customer
  • All visits will be documented and reported to customer

Telephone support within normal opening hours 8.00-16.00 Central European Time Zone.

Discount on spare parts.

Travel costs for yearly visit are included in the price.

EMERGENCY

  • Hotline 365 days, 24 hours providing technical hotline consultation by ROBOT GANTRY mechanical and software specialist
  • Error analysis and correctioin / repair supported by client provided program back-ups and files
  • Online advanced trouble shooting
  • On-site breakdown service – ROBOT GANTRY guarantees a 365/24 availability of specialists within 8 hours from first contact / announcement of problem (ready to go to plant). Travel costs will be paid for by the customer
  • All support will be documented and reported to the customer

ALL INCLUSIVE

Secures you a reliable, safe and trouble-free service 365 days, 24 hours for the covered period for a fixed yearly price, aiming at giving more benefits and improving your system OEE.

Discount on spare parts.

All travel costs included.